After the plane lands at the Cancun International Airport, all passengers arriving from foreign countries must go through immigration first, then to the baggage claim area and finally to Customs. In order to avoid any confusion and make this process as quick as possible, we recommend asking your flight attendant for the migration and customs forms during the flight.
Once you have your luggage and cleared customs, please exit the airport terminal in Cancun and look for one of our easy to identify staff members. A representative will be waiting for you to take you to your shuttle.
Guests who order a private transfer will identify the driver as he'll be showing a tag with the guest's name. Guests that order a shared shuttle must look out for our staff but don't worry; They are easy to identify for their bright orange polo shirts and navy blue pants.
Please make sure to have your confirmation number and/or last name handy. Our representatives are obligated to verify your booking before departure. As soon as the van arrives, you and the other shared ride passengers will be promptly boarded.
Service easiest booking airport transporting
All of our trnsportation providers have travel insurance
Service wheelchair and baby chairs free of charge (subject to availability)